|
|
| Home /Customer Service Information |
|
|
|
|
The Sellers Creed
I will not make sales. I will make Customers. I will target the heart of my Customer. Never their wallet. My Customer is the lifeblood of my business. Though I may sell my Customers what they want, I will deliver what they need and make their lives better. Courtesy and Service are cornerstones of my relationship with my Customer. I will view complaints as opportunities . . . opportunities to create lifelong Customers. The quality of my products and how I treat my Customers will determine the level of My Success. My prosperity will come from 'growing' people. My best advertisement is my product, and, the Customer service behind it. Making money without making friends is not good business. I will guide my business with the perfect blend of heart and mind. I will make Integrity my trademark. After all, isn't integrity all I have and all I will be remembered for? I will compete only against myself as the only true measurement is against myself. It is fine to fail. In fact, it is most often a requirement of success. My reputation is everything - my ego, nothing. Every pittance I earn unjustly is a debt of fortune I must repay. No matter the fame or fortune that may follow me, My values, My family and My friends must remain at the very core of my being. Better I be trusted and respected, than be materially rich. Better I be a dolphin swimming with sharks, than a shark. (you can download an mp3 of The Seller's Creed here: http://www.bettersalesrightnow.com/creed.mp3) ?Rick Beneteau Rick is co-creator of the breakthrough Make Every Day A Great Day Program. Read the powerful, life-changing testimonials and discover how this revolutionary product can dramatically change Your Life too! http://www.MakeEveryDayAGreatDay.com/yes
Other Articles in This Category: Dont Be Afraid To Give Problem Customers The BootWhats The Customer Service Buzz About Your Business? Handling Difficult Customers - 8 Strategies Customer Service and The Human Experience Customer Service - How Good Are YOU? Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job? Find Out Where Your Firm Stands in Today?s Customer At Your Service: The Ten Commandments of Great Customer Service! Courting Customers - From First Date to Marriage Aint We Wonderful! |
|
|
|
RELATED ARTICLES
5 Ways Customer Service Managers are Implementing to Increase Customer Focus According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies: Renewing Customer Loyalty Every business loses customers, but not many do much about getting them back. And that is a big mistake. Studies show that the average business looses 20 percent of its customer base each year. What Do Your Clients REALLY Think of You? ********************************************* How to Provide Instant Customer Service Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service. But what if you run much of your business online? How do you provide excellent customer service 24 hours a day seven days a week? Here's an idea which is working for me. Customer Service: Stop Sabotaging Your Customer Relationships If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions." What Exactly is Customer Relationship Management? The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers" Sorry, No Customer Service After 4:00 P.M. A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers. Listening to Customers - 5 Tips In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers. Your Actions Tell Your Clients How You Expect To Be Treated There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated." Look all around you and you will find that the truth of this statement is as evident as the clothes you wear. Hook Me Up With A Human Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans ? aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don't you think? Dont Work with Jerks: How to Recognize a Difficult Client Early Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes." In the Villa of the Sick Cat -- A Lesson in Customer Care If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet's office last week with an unhappy, howling kitty in tow. (She's doing much better now.) Customer Service, Italian Style Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business. Here are a few well-worn but important principles that I was reminded of during that trip: Automating Your Customer Support My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible. Top Ten Strategies for Delivering 5-Star Customer Service Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business. Call Center Software - Your Tool of Choice in Customer Relations The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Clients' questions and concerns need to be dealt with courteously and effectively, and sales calls require careful handling - as some members of the public have grown wary of unsolicited calls due to the sheer bulk of such calls that they receive, it is imperative that these interactions are the very embodiment of tact, timing and effective communication. This is a tall order, but increasingly, there is software available that is tailor made to fill it. Cheap To Keep You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one. Repeat customers spend, on average, 67 percent more. After 10 purchases a customer has referred as many as seven other people. The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor. As I drove up to the place a man driving an SUV made by Lexus, nice too, cut me off stealing my parking spot? He parked crooked and blocked part of the stall I wanted and part of the handicap stall, next to it. Customer Service Tips - Is Your Business A Leaky Bucket? Customer service and customer service training are vital for any business. How to Easily Increase Your Profits Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?
|
| Category Home | Site Category Map |
| © 2005, 2006 Freeever Information |